1630 Garrett Street
Philadelphia, PA 19108
(666)-900-6169
j.prejean@zmail.com
Mr. May Payton
Human Resources Manager
Midwest Airlines
595 Chandler Hollow Road
Pittsburgh, PA 15201
Feb 22, 2010
Subject: Application for position of Airline Customer Service Agent
Dear Mr. Payton,
I am applying for the position of Airline Customer Service Agent as seen advertised. I believe the skills and experience I have to offer in this respect will prove to be of considerable benefit to Midwest Airlines.
The experience and skills I have to offer Midwest Airlines include:
• I hold B.S in Airline Management gained at Central Missouri State University, Warrensburg, MO in 2004.
• I have had 6 years of experience working as an airline customer service agent for a number of airlines.
• I am familiar with the responsibility of checking in passengers at an airport check in desk and helping them understand the ticket process, as well as the ticket reservation process.
• I understand the psychological value of meeting and greeting passengers in a friendly and helpful manner to reflect the airline in a good light, as well as making the passengers comfortable and relaxed.
• I have experience in re-booking passengers, re-issuing tickets and boarding passes, and ensuring that the re-booked itineraries are suitable for the passengers’ purpose.
• I have experience in escorting passengers to an aircraft on the ground prior to take off, and I am aware of all safety measure that needs to be observed.
• I understand the value of accurately conveying flight arrival and departure information to passengers, as well as coping with any passenger special needs that may arise.
I would like to take this opportunity to thank you for considering me for this position, and I look forward to the chance to expand on my qualifications, experience and skills at interview level.
To this end you may contact me at (666)-900-6169, or send me an email at j.prejean@zmail.com. I thank you again for the opportunity to be of service to you in the post of Airline Customer Service Agent.
Yours Sincerely,
(Signature hand written in blue pen ink)
Jay Prejean